Technical Customer Care Specialist

Be part of an experienced and growing Customer Care team within a fast moving company, working with the latest technologies!
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Our Mission

 

The Sitoo mission is to empower global retailers with the world’s most powerful POS and Unified Commerce Platform. Sitoo is trusted by brands and retail chains in Europe, Middle-East, Asia-Pacific and North America.

We dare to dream big, we have the courage to keep raising the bar, and we’re committed to being a force for good in retail - helping both established and fast-growing brands meet the ever changing expectations of their customers.

We are forward thinkers and by turning curiosity into knowledge and knowledge into improvement we break new ground and shape the future of retail. We believe in an inclusive culture where everyone feels like they belong. We help each other, we win together, we celebrate the success together and we overcome challenges together. Today, we are more than 60 dedicated experts with a positive and solution oriented mindset. And most importantly we take care of each other and we never forget to have fun.

 

Your new position

At Sitoo you will work at our office in the heart of Stockholm City as your base, to support our clients using Sitoo POS Unified Commerce Platform. You’ll be part of our internal and highly skilled Customer Care Team at Sitoo.

What you’ll bring to the team

- Passion for communicating with customers and partners.
- Technical interest and also the willingness to learn new things, e.g. API:s.
- Great communication and pedagogical skills.
- A positive and can-do attitude.

Responsibilities

As a part of the Sitoo Customer Care Team, you will be responsible for helping Sitoo customers and our partners to answer their questions regarding the Sitoo software and external hardware. You will also work in close collaboration with other Sitoo Teams to solve more complex challenges and issues related to customers and partners. 

- On a daily basis, work in close collaboration with our outsourced first line support organisation.
- Provide second-line technical support to all international Sitoo customers and partners by phone, email and other channels.
- Collaborate with other internal teams and colleagues at Sitoo. 
- Assist in building processes and procedures to ensure a fantastic customer experience.
- Escalate issues internally following a specified process. 
- Gather feedback from our customers and give input on the development of the Sitoo Platform.
- Application, platform and hardware testing

Requirements

- Experience from an international customer support.
- Experience building an international customer support team.
- Experience from working with POS / ERP/ payment solutions or similar. Or with other SaaS solutions.
- Fluent Swedish and English. 

Merits

- Additional languages like German, Spanish, Danish. 
- Retail experience.

Details

Language: Fluent English and Swedish.
Other languages like German, Spanish, Danish is a bonus.
Start date: Immediately
Employment: Full time.
Salary: Monthly salary according to agreement.

Location: 

Sitoo AB
Urban Escape
Regeringsgatan 25
111 53 Stockholm

We apply ongoing selection which means that the recruitment will be done as soon as we have found the right person.

Submit your application today!


Or, know someone who would be a perfect fit? Let them know!

Working at Sitoo

Sitoo is a fast-growing Swedish technology company focused on breaking new grounds and shaping the future of Retail. Our technology is embedded into our culture of movement, growth and advancement. Sitoo enables retailers to accommodate new shopping behaviors, by removing barriers between e-commerce, online marketplaces and brick-and-mortar stores. Sitoo encourages ambition, curiosity and new initiatives. As a member of our team you will get the opportunities to influence the future of retail tech.

Already working at Sitoo ?

Let’s recruit together and find your next colleague.

email
@sitoo.com
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