Technical Customer Support Specialist
Driven by the belief shopping should be simple and seamless, we help global fashion and lifestyle retailers with our mission to create positive shopping experiences every time and everywhere. We’re a fast growing Swedish tech company trusted by brands and retail chains in Europe, Asia-Pacific and North America. Our vision is to empower retailers with the world’s leading Unified Commerce Platform anchored by POS. We’re focused on breaking new grounds and shaping the future of Retail. We enable retailers to accommodate new shopping behaviors, by removing barriers between e-commerce, online marketplaces and brick-and-mortar stores. As a member of our team you will get the opportunities to influence the future of retail tech.
About the role
Are you passionate about helping customers and providing excellent service? Do you have experience in a customer support role and want to work with cutting edge technology? Then you could be the right person to join our team.
At Sitoo we recently brought our customer support in-house, and we're looking for a
talented individual to join our team as a Technical customer care specialist.
You will be our customers first point of contact regarding the Sitoo software and external hardware.
You will be the friendly voice of Sitoo, providing service and technical support via
phone, email and chat.
Together with your colleagues in the Customer Care team you will create positive customer experiences every day.
You believe in putting quality and reliability first and always having the customer's best interest in mind.
Strong problem-solver and a communicator that can describe complex problems in a clear and simple way.
Ability to prioritize and manage your time
Curious mind for how things work and a learner that always are up to date on
technical solutions and services
Positive attitude and a strong collaborator that will do whatever is needed to contribute to positive customer experiences and great teamwork.
Also nice if you are familiar with working in ticket-management systems.
Experience from technical customer support, preferably also from working
with POS, ERP/ payment solutions or other SaaS solutions. A bonus if you have experience from retail and/or a tech company
Highschool or equivalent
Swedish language is mandatory
Excellent English (verbal and written).
Danish and Norwegian languages preferred
111 53 Stockholm
Start date: As soon as possible.
Employment: Full time.
Salary: According to agreement.
We apply ongoing selection which means that the recruitment will be done as soon as we have found the right person.
As part of our overall evaluation we also want to inform you that we on all final candidates do background checks for all positions at Sitoo.
Submit your application today!
- Retail Success
- Technical Customer Support Specialist
- Stockholm, Sweden
The Sitoo Brand Values
Sitoo is the hoodie among suits
We believe in an inclusive culture where everyone feels empowered to share their full selves, where everyone feels like they belong. We have a diversity of experience, perspectives and personalities, and we believe this will lead to a stronger team and a better product for our customers. As long as we’re knowledgeable, curious and focused on getting the right things done, we can be professional and relaxed at the same time.
Sitoo is the hug among handshakes
We treat our colleagues, partners and customers like we treat our friends. We help and guide, with a positive and solution oriented mindset and if there’s an issue we deal with it straight away. Breaking new grounds requires trust. We believe that putting quality and reliability first and always having our customers’ best interest in mind makes all else follow.
Sitoo is the tomorrow among yesterdays
Driven by passion we look to the future, we dare to dream big and act brave. With a can-do attitude we push the limits of what’s possible by turning curiosity into knowledge and knowledge into innovation. We lead by inspiring others and just like senseis we gladly share what we know and what we learn along the way.
Sitoo began life as an eCommerce platform but realized what the industry truly needed was a scalable solution to bring together physical and digital retail - and make Unified Commerce a reality.
Today, Sitoo, the cloud-native Unified Commerce Platform anchored by POS, helps global fashion and lifestyle retailers create positive shopping experiences every time and everywhere. Driven by the belief that shopping should be simple and seamless, Sitoo enables retailers to unify all physical stores and online sales channels in real time.
Sitoo is part of the prestigious MACH Alliance (Microservices, API-first, Cloud-native Saas, Headless) and, with game-changing retail tech and a mobile-first POS, gives retailers the foundations and the flexibility they need to run their retail business on their terms.
The fast growing tech company based out of Sweden also has offices in Denmark, UK, and the Netherlands. The POS is compliant in 40+ countries and trusted by 300+ brands and retail chains in Europe, Asia-Pacific, Middle-East and North America.
Technical Customer Support Specialist
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